Di-Way FAQ

Di-way to reliable route & exceptional services

Frequently Asked Questions

Making Your Shipping Quick & Easy

Learn more about our courier and brokerage services

Registration is completely free with Di-Way Courier & Logistics.

Sending packages with Di-Way Courier & Logistics is easy; follow the three easy steps and you’re on your way:

1. Sign up today and get your free US mailbox address and customer ID Tag

2. Shop online using the provided US mailbox address.

When your purchase is complete, upload your invoice (Login to the dashboard) choose delivery options (For delivery option choose Home or Office delivery.)

3. We will notify you each step of the way

– As soon as we receive your package in our Miami warehouse

– When your package is on its way to Jamaica

– When your package arrives in the island

– And when your package is ready for delivery

We will keep you informed about your shipment and delivery.

Your packages usually take less than a week to get to Jamaica. As soon as we receive your packages at our warehouse facility in Miami, we immediately prepare them for freight to Jamaica.

Please ensure that the correct mailbox address is used when purchasing online.

Our rates are based on the weight of the package(s). For additional information, please view our Rate Page by clicking the rates tab on our website.

 

Customs duties are charged on packages exceeding US $100 in value. The duty rates are applied based on customs tariff codes which are applied by the customs officer processing the shipment. For more info please visit the Jamaica Customs website.

https://www.jacustoms.gov.jm/tags/duty-calculator

1. Yes, as soon as we receive your package at our Miami warehouse, an email will be sent to you as a pre-alert to inform you that we have received the package.

2. Once your package has arrived in Jamaica, you will receive an email or WhatsApp alerting you of its arrival.

3. A final email or WhatsApp will be sent advising you of delivery along with an invoice.

 

Monday to Friday 9:00AM – 5:00PM / Saturday 10:00AM – 3:00PM

Expect Professional Service Always

Di-Way Courier & Logistics is a Kingston-based shipping company that offers top-tier customer service. We import and export via air and sea at affordable rates. We offer hassle-free processing while maintaining the highest standards of professionalism expected in the local shipping industry.

Our Customer Come First

At Di-Way Courier & Logistics, we are committed to assisting our customers in any way we can to ensure the smoothest experience at all times. Don't see your question? Feel free to contact us.

NO CREDIT CARD? NO PROBLEM!

Ask about our "Shop For Me Service"

Send us the link for the online item you which to purchase. We will use our credit card and our mailbox address to purchase and ship the item to Jamaica. We will notify you when your package arrives in the island and we will notify you when its ready for pickup after clearance.

You Shop, We deliver

Di-way to reliable route & exceptional services

We are committed to making a change in the shipping industry by offering great customer service and timely package delivery.

Get In Touch

Sign up to get all the latest shipping news and updates.
Subscription

You Shop, We deliver

Di-way to reliable route & exceptional services

We are committed to making a change in the shipping industry by offering great customer service and timely package delivery.

Get In Touch

Sign up to get all the latest shipping news and updates.
Subscription
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